ko9's Privacy Policy
ko9 believes in complete transparency about how your personal information is collected, why it is used, and how securely it is kept. Please read this policy carefully.
Your Data Rights and Protection
This Privacy Policy ("Policy") applies to the use of ko9's website and all related services. When you register at ko9, make a deposit, play games, or use our platform in any way, you agree to the terms of this Policy. Our Terms and Conditions complement this Policy and both documents should be read together.
1. Types of Information Collected
ko9 collects only the information that is necessary. This information falls into two main categories:
1.1 Information You Provide Directly
Information you provide yourself for registration and account management:
- Full name and date of birth (for age verification — applicable to users aged 21 and above)
- Mobile number and email address
- Mobile number linked to your bKash, Nagad, or Rocket account (for payment processing)
- Details of documents required for identity verification (if applicable)
- Support messages and communication records
1.2 Automatically Collected Information
Some information is collected automatically while you use ko9:
- Device type, operating system, and browser information
- IP address and connection duration
- Session logs — which pages you visited and how long you stayed
- Information obtained from cookies and similar tracking technologies
- Gaming activity history (bet amounts, game types, results)
2. Purpose of Data Use
ko9 uses the collected information for the purposes listed below:
2.1 Account and Service Management
- Completing registration and verifying your identity
- Processing payments including deposits and withdrawals
- Applying bonuses, promotions, and VIP benefits
- Providing customer support via live chat and email
- Sending urgent notifications related to account security
2.2 Security and Fraud Prevention
- Detecting unauthorised access attempts and account takeover attempts
- Checking for multiple accounts created by the same person
- Monitoring suspicious transactions or unusual gaming behaviour
- Completing the necessary verification process to prevent money laundering
2.3 Service Improvement
- Identifying and resolving technical issues on the platform
- Reviewing user experience to improve design
- Testing new games and features
- Improving service quality through statistical analysis
3. Cookie Policy
ko9 uses cookies and similar technologies. Cookies are small data files stored in your browser. They are of three types:
3.1 Essential Cookies
The website's core functions cannot operate without these cookies. They are essential for maintaining login sessions, verifying security tokens, and completing payment processes.
3.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection and theme settings). They can be disabled, but if so you will need to configure your settings again each time.
3.3 Analytical Cookies
These cookies are used to understand how the platform is being used. The information collected this way is fully anonymised and held in aggregated form.
4. Sharing Information with Third Parties
ko9 never sells your personal information. However, limited information may be shared in the following cases:
4.1 Payment Providers
The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service. These organisations have their own privacy policies.
4.2 Technology Partners
Game software providers such as Pragmatic Play, Evolution, and PG Soft process gaming activity data within their games. This is purely a technical requirement.
4.3 Legal Obligations
ko9 is obliged to provide necessary information in response to valid legal requests from competent authorities. In such cases, you will be informed to the extent possible.
5. Data Security Measures
ko9 has put in place both technical and administrative measures to protect your information:
- SSL encryption — all data exchanged between your browser and our servers is encrypted
- Sensitive data (such as passwords) is stored using a one-way hashing method
- OTP verification for account access
- Staff access to data is role-based — only the relevant staff can see the relevant information
- Regular security reviews and vulnerability testing
6. Data Retention Period
ko9 retains your information for the entire duration your account is active and, after the account is closed, for a defined period as required by applicable legal obligations. Financial transaction records are generally kept for an extended period, as they may be needed for audits and dispute resolution.
Information that is no longer needed and for which there is no legal reason to retain is securely deleted or anonymised.
7. Your Rights
Having an account at ko9 means you have certain rights over your own information:
7.1 Right to Access
You may ask what information ko9 holds about you. For such requests, please contact our support team.
7.2 Right to Correction
If any information in your account is incorrect, you may request a correction. Changes to some information may be limited due to identity verification requirements.
7.3 Right to Close Your Account
You may request to close your ko9 account at any time. Even after closure, some information will be retained in accordance with legal retention obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or offers, you can stop these communications at any time by letting the support team know.
8. Policy on Minors
All ko9 services are intended solely for persons aged 21 or above. Information about any minor is not knowingly collected. If it comes to our attention that information about a minor has been collected, that account will be closed and the information deleted.
As part of Responsible Gaming, ko9 takes the age verification process very seriously and makes no compromises in this regard.
9. Policy Changes and Updates
ko9 reserves the right to update this Privacy Policy as needed. You will be notified of significant changes via email or an account notification. Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy.
If you have any questions about any aspect of this policy, you may find answers in our Frequently Asked Questions (FAQ) section or contact the support team directly.
10. Contact Information
For any privacy-related requests or complaints, please contact us:
- Live Chat: 24 hours a day, 7 days a week — in Bengali and English
- Email: [email protected]
Our support team will respond to your request as quickly as possible. To learn more about ko9, visit our About Us page.