ko9 Terms and Conditions

Introduction and Acceptance

These terms and conditions ("Terms") govern the legal relationship between the ko9 platform ("Service") and its members ("Users"). By registering on ko9 or using any of its services, a user is considered to have read and accepted these Terms in full.

ko9 reserves the right to amend these Terms at any time. Continued use of the service after any changes will be treated as acceptance of the revised Terms. Where changes are significant, ko9 will make reasonable efforts to notify users in advance.

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Membership and Eligibility

The following conditions must be met to open an account and use the service on ko9:

• The user must be at least 21 years of age.
• Each person may open only one account — multiple accounts under the same person are strictly prohibited.
• All information provided at registration must be truthful, accurate, and up to date.
• The user must have an active bKash, Nagad, or Rocket account registered in their own name.
• The user must cooperate with ko9 in any identity verification process.

2.1 — Identity Verification

ko9 may at any time request a copy of a user's national identity card, passport, or other government-issued identity document. Withdrawals or certain other features may be temporarily suspended until verification is complete.

To learn how personal information is collected and protected on our platform, please read our Privacy Policy.

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Account Management and Security

The user is solely responsible for keeping their account username and password confidential. The user is personally accountable for all activity carried out through their account.

• Passwords must never be shared with anyone.
• Allowing a third party to use the account is prohibited.
• If unauthorised access to an account is suspected, the ko9 support team must be notified immediately.
• Transferring or selling an account is strictly prohibited.

3.1 — Account Suspension or Closure

In cases of Terms violation, suspected fraud, or unusual activity, ko9 reserves the right to suspend or permanently close an account without prior notice. Any legitimate funds held in the account will be returned after a review.

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Deposit and Withdrawal Policy

All financial transactions on ko9 are processed through bKash, Nagad, and Rocket. The minimum limits applicable to each transaction are listed below:

• Minimum deposit: ৳200 (per method).
• Minimum withdrawal: ৳1,000.
• Withdrawals are generally processed within 1 hour.

4.1 — Transaction Review

ko9 reserves the right to review any transaction. If money laundering or any other financial irregularity is suspected, the transaction in question may be held and further information may be requested.

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Bonuses and Promotional Offers

ko9 provides promotional offers to users from time to time. Each offer has its own terms, which apply alongside these general Terms.

5.1 — Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳15,000. For example, a deposit of ৳1,000 adds ৳1,000 in bonus, bringing the balance to ৳2,000, and a wager of ৳1,000 × 25 = ৳25,000 must be placed before the bonus can be withdrawn.

5.2 — Wagering Requirements

To withdraw any bonus funds, the bonus amount must be wagered 25 times. Withdrawals directly from bonus funds are not possible until the wagering requirement has been met.

5.3 — General Bonus Rules

• Claiming the same bonus offer more than once from the same household or IP address is not permitted.
• If deposited funds are withdrawn after a bonus has been received, the active bonus may be cancelled.
• Every active bonus has an expiry period; if the conditions are not met within the set time, the bonus will be considered void.
• If manipulation or unusual betting patterns are detected in connection with bonus use, the account may be subject to investigation.

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Betting and Gaming Rules

The following rules must be followed when placing sports bets and playing casino games on ko9:

• Once a bet has been finalised, it cannot be changed or cancelled.
• ko9 reserves the right to recover funds credited in error due to a technical fault.
• Exploiting software or system vulnerabilities is strictly prohibited and may result in account closure.
• Using multiple accounts or coordinating with others to gain a betting advantage will be considered "arbitrage" and is prohibited.
• Placing bets using manipulation of an event's outcome or prior inside knowledge is an offence.

6.1 — Bet Cancellation Circumstances

A bet may be considered void and the stake refunded in the following circumstances:

• If an event does not start within the scheduled time or is cancelled entirely.
• If an error occurs in determining event data or results due to reasons beyond ko9's control.
• If incorrect odds are displayed due to a clear human or technical error.

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Responsible Gaming and Self-Protection

ko9 encourages users to game in a healthy and controlled manner. To protect themselves from excessive or uncontrolled betting, users can make use of several features, such as setting deposit limits, taking a temporary account break, or requesting permanent deactivation.

If you feel that you or someone you know has a gambling problem, seeking professional help is advised. For more information, visit our Responsible Gaming page, where self-control tools and support resources are available.

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Prohibited Activities

The following activities are strictly prohibited on the ko9 platform:

• Registering an account with false or misleading information.
• Operating an account on behalf of a minor.
• Betting or depositing using a third party's funds.
• Betting using automated bots or software.
• Any attempt at hacking or a cyber attack.
• Harassing, threatening, or attempting to defraud any member of the platform.

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Privacy and Data Protection

ko9 is committed to protecting users' personal information. Full details of how information provided during membership registration and service use is collected, stored, and used are documented separately.

All transactions and communications are secured using SSL encryption technology. Personal information is not sold to third parties.

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Service Limitations and Disclaimer of Liability

ko9 makes every effort to provide uninterrupted service, but the service may be temporarily disrupted for the following reasons:

• Routine maintenance and upgrades.
• Technical faults or cyber attacks.
• Issues with third-party service providers.
• Natural disasters or other events beyond ko9's control.

ko9 will not be liable for indirect losses suffered by users as a result of a service disruption. However, each case of direct financial loss will be assessed individually.

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Complaints and Dispute Resolution

If you have a complaint about ko9's service or a transaction, please first contact our support team via live chat or email. The support team provides assistance in Bengali and English 24 hours a day, seven days a week.

After a complaint is submitted, ko9 will complete an investigation within a reasonable time and communicate the outcome. If you are not satisfied with the resolution provided, you have the option to request a detailed explanation. For general queries, answers to many common questions can be found on our FAQ page.

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Intellectual Property and Content Use

All content on the ko9 platform — logos, designs, software, text, and graphics — is protected under intellectual property law. Reproducing, modifying, or distributing this content for any purpose beyond personal use is prohibited without ko9's prior written consent.

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Severability and Completeness of Terms

If any provision of these Terms is found to be unenforceable for any reason, the remaining provisions will remain fully in effect. These Terms, together with the relevant bonus and promotion terms, constitute the complete agreement between ko9 and the user and supersede any prior oral or written understandings.

To learn more about ko9 and its history, visit our About Us page.